This is an amazing opportunity to join our organisation to use your skills and abilities to serve the global persecuted Church.
Barnabas Aid is an international aid agency that gives practical support to Christians in contexts of persecution, poverty and hunger. The ministry was founded in 1993 with a focus on believers suffering discrimination for their faith. Since then Barnabas has funded projects in more than 100 countries, providing hope and help to millions of our brothers and sisters in Christ. Some of our key projects include Bibles and Scriptures, food aid, medical supplies, education and vocational training, disaster relief, help for victims of violence, and support for pastors and church leaders.
The Head of Supporter Relations will be leading a committed and passionate team through a supporter centric approach. This role is responsible for providing direction and guidance in all tasks and ensure that there is alignment with Barnabas Aid’s mission and objectives. The ideal candidate will have a strong background in people management, excellent organisational skills, and a passion for making a difference in the lives of suffering Christians through effective management.
The Head of Supporter Relations will work closely with the Chief Outreach Officer and the National Director to set and maintain standards for accountability and service levels for supporter care.
The ideal candidate will be a Bible believing follower of Christ, and therefore a person of the highest integrity and ethical standards. In addition to this, the Head of Supporter Engagement will be expected to be fully supportive of leadership, cultivating and nurturing a culture of unity in leadership.
Line Management:
Lead, mentor, support and provide day-to-day management to the SRT, providing regular feedback and performance evaluations
Foster a positive and collaborative working environment.
Address any performance issues in a timely and constructive manner
Supporter Communication:
Ensure that the team responds to queries and provides timely and accurate information to supporters, staff and third parties
To support the team and take the lead when necessary, with supporter concerns, via verbal, written communication, and other platforms and to direct queries to the appropriate person or department
Communicate the organisation’s vision, mission, objectives and impact, effectively to supporters
Lead and encourage prayerful engagement with supporters when prayer is offered to or asked for by supporters.
Campaign & Event Support:
Promote, and where necessary, assist in the planning of fundraising and awareness campaigns, events, and supporter activities
Provide support for events, including managing communication, ensuring all materials are prepared and to represent Barnabas Aid at events when required
Data Management:
Ensure supporter records are up to date on Salesforce, ensuring all interactions, donations, and preferences are correctly recorded
Analyse supporter data, ensure compliance, and report on trends to help shape future engagement strategies
Mentorship and Training:
Promote and support continuous professional development within the team
Identify training needs and facilitate training when needed
Mentor and grow staff with a view to identification and to play a part in the growth of each person’s potential
Retention & Stewardship:
Lead, execute and where necessary, assist in development strategies to retain existing supporters and encourage recurring donations or long-term support for the ministry
Implement stewardship initiatives to demonstrate the impact of supporters' contributions and encourage continued involvement
Reporting & Administration:
Ensure that supporter satisfaction and feedback is tracked through surveys or direct interactions and work with other departments to improve supporter experiences
Report as required on supporter engagement metrics, including donations, event attendance, and retention rates
Understand, lead on and promote the fund raising standards of the Fundraising Regulator and its code of practice
Collaboration:
Work together with the outreach teams to align supporter engagement efforts with organisational goals in mind
Coordinate with internal teams to ensure a seamless and integrated supporter experience
There is an occupational requirement for applicants to be practising Christians, who are engaged in their local church, in order to be able to carry out our roles.
To apply, please fill in the online form below or send your CV and the application form to recruitment@barnabasaid.org
