Supporter Relations Officer

This is an amazing opportunity to join our organisation to use your skills and abilities to serve the global persecuted Church.

Why Barnabas Aid?

Barnabas Aid is an international aid agency that gives practical support to Christians in contexts of persecution, poverty and hunger. The ministry was founded in 1993 with a focus on believers suffering discrimination for their faith. Since then Barnabas has funded projects in more than 100 countries, providing hope and help to millions of our brothers and sisters in Christ. Some of our key projects include Bibles and Scriptures, food aid, medical supplies, education and vocational training, disaster relief, help for victims of violence, and support for pastors and church leaders.

What will you be doing:

The Supporter Relations Officer will be a committed and passionate staff member with a supporter centric approach and a conviction to provide aid to persecuted and suffering Christians through the important work of the Supporter Relations department.

Tasks will include but not be limited to timeous response to acknowledgments, emails, all written communication, incoming and outgoing calls. The ideal candidate will carry out an effective, and efficient approach, and in support of a positive culture that is solution oriented, professional, supporter focused, flexible and collaborative.

Main duties and responsibilities

• Supporter Communication:

  • Respond to queries and provide timely and accurate information to supporters, staff and third parties
  • Incoming and outgoing phone calls with supporters
  • Respond to supporters' written requests
  • Processing incoming donations by entering gifts into our CRM (Customer Management System), create and amend supporters' records
  • Prepare banking
  • Administrative support
  • Communicate the organisation’s vision, mission, objectives and impact, effectively to supporters
  • Prayerful engagement with supporters when prayer is offered to or asked for by supporters
  • Other duties as required and necessary for charitable objectives

• Campaign & Event Support:

  • Promote, and where necessary, assist in the planning of fundraising and awareness campaigns, events, and supporter activities
  • Provide support for events, including assisting with communication, ensuring all materials are prepared and to represent Barnabas Aid at events when required

• Data Management:

  • Ensure supporter records are up to date on Salesforce, ensuring all interactions, donations, and preferences are correctly recorded
  • Analyse supporter data, ensure compliance, and report on trends to help shape future engagement strategies, when required

• Retention & Stewardship:

  • Work to retain existing supporters, encourage prayer, recurring donations or long-term support for the ministry

• Reporting & Administration:

  • Ensure that supporter satisfaction and feedback is tracked through the CRM, surveys or direct interactions and work with other departments to improve supporter experiences
  • Report as required on supporter engagement metrics, including donations, event attendance, and retention rates

• Collaboration:

  • Work together with the outreach teams to align supporter engagement efforts with organisational goals in mind
  • Coordinate with internal teams to ensure a seamless and integrated supporter experience

Salary is dependent on skills and experience.

You will be working within our Supporter Relations team at our Headquarters in Swindon. Any successful candidate will need to be committed to Barnabas Aid’s ethos, statement of faith and aims, and have the right to work in the UK.

There is an occupational requirement for applicants to be practising Christians, who are engaged in their local church, in order to be able to carry out our roles.

Apply now

To apply, please fill in the online form below or send your CV and the application form to recruitment@barnabasaid.org

Apply online

Download Application Form